Many companies are increasing the amount of collaboration that they take part in, with both inter-company and intra-company collaboration on the rise. But what is it that we do, that results in a collaborative process?
Recently, our Global CEO Katherine Corich attended the EQ summit in London. “EQ” stands for emotional intelligence, with the summit showcasing it as a crucial business attribute. With attendees from across the globe, the summit saw speakers such as NYT bestselling author Dan Pink; Jeremy Darroch, CEO of Sky; and Amy Bernstein, Editor of the Harvard Business Review, who also curated the event.
Feedback surveys are a vital way of assessing how well training or a service is delivered to a client. The power of anonymity, where a person can give feedback without confrontation, is a vehicle we can use to really understand what a person thinks. We are then able to address the feedback in meaningful and useful ways, tailoring our services to better suit a client’s needs.
With more than 500 million tweets sent each day around the world and 300 million Linked In users, it's no wonder businesses use these communication platforms. They do it to meet a variety of objectives; developing their brand and its awareness, improving customer service, showing they are subject matter experts in their field and increasing sales. ‘Best in class’ users are being even more innovative, using social media in areas such as market research to test new product ideas and to improve internal communications and staff morale.
There have been a number of high profile cases recently where organisations have suffered financial and reputation loss due to poor risk management. Senior managers seemed unaware of the risks involved until they came to light and did not have the internal governance processes in place to give early warning signals.