Social media #1 - Developing the strategy

With more than 500 million tweets sent each day around the world and 300 million Linked In users, it's no wonder businesses use these communication platforms. They do it to meet a variety of objectives; developing their brand and its awareness, improving customer service, showing they are subject matter experts in their field and increasing sales. ‘Best in class’ users are being even more innovative, using social media in areas such as market research to test new product ideas and to improve internal communications and staff morale.
Read more   

Embedding the change #1 - Preparation

Implementing change isn’t new. What is new is the urgency for initiatives to be delivered in double quick time and to increasingly demanding deadlines. Managing change, while delivering stretching business-as-usual targets, is one of the greatest challenges facing many of our clients.
Read more   

Happy Child International

Happy ChildHappy Child International is an organisation that champions the rights of the most at risk children and teenagers in the deprived areas of Belo Horizonte and Recife in Brazil and Lubango, Angola. 


 
Read more   

Outsourcing your learning and development

Outsourcing to specialist companies is not a new concept. Over the past twenty years many companies worldwide have outsourced different functions. Examples of outsourced activities are administrative duties, learning and development, call centres and helpdesk/IT support. Perhaps even, in the future, if life is to follow art, retirement will be outsourced as in the 2011 movie 'Best Exotic Marigold Hotel'.
Read more   

Sysdoc NZ sponsoring the New Zealand vaulting team

Sysdoc NZ is proudly sponsoring the New Zealand Vaulting team, who are attending the World Equestrian Games this September. Horse vaulting involves performing gymnastics on a moving horse and involves incredible skill, effort and teamwork. The Kiwi team (and their horse Ikarus) are the first Vaulting team from New Zealand to compete at the WEG and are off to a strong start ranking 9th out of 17 teams following the initial compulsories. 
Read more   

A practical way to improve leadership in contact centres

W. Chan Kim and Renee Mauborgne describe the extent of widespread employee disengagement in an article in the May edition of the 'Harvard Business Review.' They quote a study by Gallup (2013- 'State of the American Workplace') showing 50% of employees merely put their time in at work and 20% actually act in a counterproductive way; negatively influencing their colleagues or providing a poor level of customer service.
Read more   

Shortlisted for MCA awards 2014

Sysdoc, in partnership with Reed Elsevier, have been shortlisted for the Management Consulting Association Awards 2014, in the Finance and Risk Management category.
Read more   

Process and customer service

Early in his career, a Sysdoc consultant worked as part of the team that developed one of the first telephone banks. The bank launched in the late eighties and it was a highly creative project at the time.
Read more   

A successful case of staff involvement

An organisation introduced a performance management system in the contact centre.  It was the first time that this had been tried and management, along with Human Resources, put a great deal of effort into the design of the system.
Read more