Outsourcing your learning and development

Outsourcing to specialist companies is not a new concept. Over the past twenty years many companies worldwide have outsourced different functions. Examples of outsourced activities are administrative duties, learning and development, call centres and helpdesk/IT support. Perhaps even, in the future, if life is to follow art, retirement will be outsourced as in the 2011 movie 'Best Exotic Marigold Hotel'.
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Sysdoc NZ sponsoring the New Zealand vaulting team

Sysdoc NZ is proudly sponsoring the New Zealand Vaulting team, who are attending the World Equestrian Games this September. Horse vaulting involves performing gymnastics on a moving horse and involves incredible skill, effort and teamwork. The Kiwi team (and their horse Ikarus) are the first Vaulting team from New Zealand to compete at the WEG and are off to a strong start ranking 9th out of 17 teams following the initial compulsories. 
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A practical way to improve leadership in contact centres

W. Chan Kim and Renee Mauborgne describe the extent of widespread employee disengagement in an article in the May edition of the 'Harvard Business Review.' They quote a study by Gallup (2013- 'State of the American Workplace') showing 50% of employees merely put their time in at work and 20% actually act in a counterproductive way; negatively influencing their colleagues or providing a poor level of customer service.
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Shortlisted for MCA awards 2014

Sysdoc, in partnership with Reed Elsevier, have been shortlisted for the Management Consulting Association Awards 2014, in the Finance and Risk Management category.
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Process and customer service

Early in his career, a Sysdoc consultant worked as part of the team that developed one of the first telephone banks. The bank launched in the late eighties and it was a highly creative project at the time.
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A successful case of staff involvement

An organisation introduced a performance management system in the contact centre.  It was the first time that this had been tried and management, along with Human Resources, put a great deal of effort into the design of the system.
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