Hospital relocation - learning and documentation

Why?

Our client, a district health board, was relocating a major part of their main hospital to a new facility. They needed to ensure patient safety and operational readiness at all stages of transition into new location. 

In addition, a review of day-to-day processes and practices was required to ensure that existing processes would be appropriate for the new physical environment. 

What?

Sysdoc was chosen to create the documentation and training materials to support the move. Our approach was to work closely with health board staff, working groups and stakeholders to develop:
  • a training strategy and needs analysis
  • general and tailored orientation tour guides to the new building
  • user guides for new equipment 
  • best practice processes, with supporting procedures
  • role-based versions of the operational manual (five versions for different audience groups).

How?

Sysdoc learning innovation delivered a substantial and detailed training needs analysis which identified very clearly the needs of each different user group and the appropriate learning interventions.  

Sysdoc intuitive documentation provided end-users with clear and simple instructions on how to transition to working in the new environment, and delivered the orientation maps for each area.

Results

On completion of the project:
  • over 2,000 staff and users had been trained in approximately 900 training sessions, held over a five-month period
  • staff and other users of the new building adapted to the new layout quickly and were familiar with the new equipment.